Privacy Policy

1. Introduction

At Lutena, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We may collect and store the following types of personal data:

  • Name and contact details (e.g. email, shipping address)

  • Payment information (processed securely by our payment providers)

  • Purchase history and product preferences

  • IP address, browser data, and device information (for analytics and optimization)

3. How We Use Your Information

We use your personal data to:

  • Fulfill your orders and provide customer support

  • Process secure payments

  • Improve and personalize your shopping experience

  • Communicate with you (order updates, newsletters if subscribed)

  • Comply with legal and regulatory obligations

4. Data Sharing

We do not sell or rent your data. We may share information with:

  • Payment processors (e.g. Shopify Payments)

  • Shipping providers (to deliver your order)

  • Legal authorities when required by law

5. Your Rights (GDPR / CCPA)

If you are located in the European Union, UK, or California, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt-out of marketing communications

  • File a complaint with a data protection authority

To exercise these rights, contact us at: support@lutena.co

6. Data Retention

We retain your information only as long as necessary to fulfill our services, legal obligations, and resolve disputes.

7. Security

We use industry-standard security protocols (SSL encryption, secure payment gateways) to protect your data.

8. Cookies

Our website uses cookies to improve site functionality, personalize content, and analyze traffic. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

10. Contact

For questions about this policy, please contact:
Email: lutena0@hotmail.com