Shipping Policy

All of our meerschaum pipes are handcrafted to order with meticulous care and detail. Because each piece is uniquely carved and finished, please allow a short preparation period before dispatch.

🌍 Shipping Destinations & Delivery Times

We ship internationally from our workshop with trusted courier partners. Estimated delivery times:

  • 🇬🇧 United Kingdom: 1–3 business days preparation + 4–11 business days shipping

  • 🇪🇺 European Union: 1–3 business days preparation + 4–11 business days shipping

  • 🇺🇸 United States: 1–3 business days preparation + 4–11 business days shipping

  • 🌐 Other countries: 1–3 business days preparation + 7–14 business days shipping

Please note: These are estimated delivery windows. Slight delays may occur due to customs, seasonal demand, or unforeseen courier issues.

🛠️ Made-to-Order Notice

All Lutena pipes are made to order. This means your piece is individually prepared after purchase, ensuring it is truly one of a kind. As such, minor delays in dispatch may occasionally occur — but we promise it’s worth the wait.

📦 Tracking & Updates

Once your order is shipped, a tracking number will be provided via email. You can monitor your shipment anytime.

If you have any questions regarding your shipment, feel free to contact us:
📧 lutena0@hotmail.com