Terms of Service
1. Overview
Welcome to Lutena. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
2. Eligibility
To use our website, you must be at least 18 years old or have the permission of a legal guardian. By making a purchase, you confirm that you meet this requirement.
3. Products & Availability
All of our products are handcrafted and may vary slightly from images shown. We reserve the right to modify or discontinue any item without notice.
We do not guarantee the availability of any specific product.
4. Pricing & Payment
All prices are listed in USD (or selected currency). Prices may change without notice. Payment must be completed at checkout through secure gateways such as credit card or supported payment providers.
5. Shipping & Delivery
We ship internationally from Turkey. Shipping times vary depending on the destination and selected shipping method. We are not responsible for delays caused by customs or shipping carriers.
6. Returns & Refunds
Please refer to our Refund Policy for detailed information on returns and refunds.
7. Intellectual Property
All content on our website — including logos, images, and text — is the property of Lutena and may not be used or reproduced without written permission.
8. Limitation of Liability
Lutena shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
9. Governing Law
These Terms are governed by the laws of the Republic of Turkey. Any disputes shall be resolved in accordance with Turkish commercial law.
10. Contact
For any questions regarding these Terms of Service, please contact:
Email: lutena0@hotmail.com